Our Delivery Policy

Delivery timeframe

  • Estimated delivery time is 2–4 business days after dispatch, depending on your location within Egypt.

  • Note: Delivery time starts after dispatch, not from the order date.

Delays

We work hard to meet the estimated timeframe. However, delivery may be delayed due to factors outside our control (for example: weather conditions, road conditions, or courier delays). If a delay occurs, we will notify you as soon as possible.

Customer non-acceptance / failed delivery

If the order is not delivered due to customer non-acceptance (refusal to receive, repeated unavailability, incorrect address, or failure to respond to the courier), the customer will be charged the full shipping cost.

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